Shipping policy
Shipping Policy
OVERVIEW
At Mr. Coolz, we strive to provide fast and reliable shipping to ensure you receive your order as quickly as possible. This Shipping Policy outlines the terms and conditions regarding shipping, handling, and delivery of products purchased through our website. By placing an order with us, you agree to the terms outlined below.
ORDER PROCESSING
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment.
- Orders placed after 3:00 PM (EST) will be processed on the next business day.
- Once your order is processed, you will receive an email confirmation with tracking details.
SHIPPING METHODS & DELIVERY TIMES
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Varies by location |
| Expedited Shipping | 2-4 business days | Additional fee applies |
| Express Shipping | 1-2 business days | Additional fee applies |
- Delivery times are estimates and may vary due to unforeseen delays, such as weather conditions, holidays, or carrier issues.
- We do not guarantee specific delivery dates.
SHIPPING RATES
- Shipping costs are calculated at checkout based on weight, shipping method, and delivery location.
- Occasionally, we may offer free shipping promotions—details will be provided on our website.
ORDER TRACKING
- Once your order has shipped, you will receive a tracking number via email.
- Please allow 24-48 hours for tracking updates to appear in the carrier’s system.
- If you do not receive a tracking number, please contact us at mr.coolz2023@gmail.com.
UNDELIVERABLE & RETURNED PACKAGES
- If an order is returned to us due to an incorrect shipping address, refusal, or failure to collect the package, the customer will be responsible for reshipping fees.
- If an order is lost or significantly delayed, please contact us for assistance.
DAMAGED OR MISSING ITEMS
- If you receive a damaged package, please take photos and contact us within 48 hours of delivery at mr.coolz2023@gmail.com.
- For missing items, please check your tracking details and contact us if needed.
CONTACT US
For any shipping-related inquiries, please email us at mr.coolz2023@gmail.com.